Have you ever heard the saying “If people like you, they will listen to you. But if they trust you, they’ll do business with you”?
We whole-heartedly believe in this saying. We know that the number one reason our clients choose us is that they TRUST us. Obviously value for money comes into the equation, which we discussed in last months column. But when push comes to shove, if you were comparing two fairly similar quotes, with similar price points, you are going to pick the one you trust the most.
Building up that trust is a process, which takes time and usually more than just 1 or 2 interactions. Luckily, the process of designing and building your new home is not a fast one, so you have time to weigh up the relationships you are building with your prospective building company.
When you are adding to or renovating your existing home it is just as important to make sure you trust the contractors you will be using as they will be coming into the place which you already inhabit – your sanctuary.
Here are a couple of tips for gauging trustworthiness…
- Do you like them?
Meet with the key people that will be managing your build, if not the builder themselves. It is really important to know the specific people who you will be dealing with for the duration of your project. You want to make sure you get along well with them. If there are personality clashes or any uneasy feelings, listen to your gut instinct. It’s usually right.
- Do they show true interest in you?
By this we mean, do you feel valued as a client or are you just a dollar sign? They should acknowledge your input, not railroad you. You should feel confident that they will accommodate your needs, wants and ideas – this is YOUR home we are talking about here! You don’t have to become golf buddies, (Not that Nick would complain!) but you should feel like you gel.
- Do they show integrity?
“I said what I meant and I meant what I said, an elephant is faithful 100 percent” – Dr Suess
If you apply some ‘Horton Logic’ to your potential builder – how do they stack up? Building a relationship comes down to consistency and communication.
Our ultimate aim is that you will have a great build experience, whoever you choose to use. If you choose a team who treat you like their ‘building partner’ rather than just a transaction, we know this will put you well on the way to achieving a great outcome.
If you would like to see how we can be a great build partner for your project, get in touch with us today!
firstname.lastname@example.org | 027 458 3038 or come visit us at our Office – 31a Rangi Road Takanini