While "free quotes" can be a legitimate and common practice in many industries, there are situations where they may raise red flags. Sometimes having to pay for a professional service is less of a risk and provides greater certainty from which to base important investment decisions.
Here are some reasons why free quotes in residential construction can be concerning:
Hidden Costs: In some cases, businesses that offer free quotes may use this as an opportunity to attract potential customers, only to later reveal hidden costs or fees once the project or service has started. This lack of transparency can lead to unexpected expenses for the customer.
Low-Quality Work: Some businesses may offer free quotes to lure in customers, but they may cut corners on the quality of their work to make up for the initial free service. This can result in subpar results or the need for costly repairs and fixes down the road.
Incomplete or Inaccurate Quotes: Businesses offering free quotes may provide quotes that are incomplete or inaccurate. They may underestimate the scope of the work or omit important details, leading to unexpected costs or delays during the project.
Lack of Expertise: Some businesses that offer free quotes may not have the necessary expertise or experience in the specific field. Their lack of knowledge can result in misjudged estimates and poor project outcomes.
Quality of Materials: Free quotes may not always specify the quality of materials that will be used in a project. Without clear information on the materials being used, customers may end up with inferior or unsuitable materials.
Unrealistic Timeframes: Businesses offering free quotes may promise unrealistic project completion timeframes to entice customers. These promises can lead to rushed and shoddy workmanship.
What to do about it?
To avoid potential issues when dealing with businesses offering free quotes, it's essential to take a proactive approach:
• Do your research: Research the company or service provider thoroughly. Check reviews, ask for references, and verify their credentials and reputation.
• Request detailed quotes: Ask for detailed, written quotes that outline all aspects of the project, including materials, labour, timeframes, and any potential additional costs.
• Read contracts carefully: Before signing any contracts, carefully review all terms and conditions to ensure that there are no hidden fees or unfavourable clauses.
• Ask questions: Don't hesitate to ask questions and seek clarifications about any aspect of the quote or contract that you don't understand.
The best solution?
Often, investing in a professional service is less of a risk and provides greater certainty from the start, on which to base important financial decisions. Choose a build partner you like and have a bit of rapport with. Often a few friendly conversations will help you determine a good fit for you early. Looking for tips on selecting the right builder? See our next Journal Entry!